Doctor Guide

This guide follows a doctor’s working day and links to the full page for each task. For who can do what, see Roles & Permissions.

Start of the day

• Open Today’s Patients from the Reception Queue. A doctor sees only the patients assigned to them.

Seeing a patient

1. Select Start consultation on the patient’s row to open their chart at Encounters.
2. Review vitals and the chart, then write a consultation note.
3. Place orders or apply an order set for the encounter.
4. Sign off diagnostic results assigned to you, and reassign or withdraw one when needed.

Finishing the visit

1. Arrange a session for the patient if they need financial counselling or health education.
2. Complete the visit to send the outcome to the patient.
3. Compose a referral or a medical certificate where the patient needs one.

Singapore clinics (SmartCMS)

• Code the visit’s diagnoses in ICD-10-AM on the Diagnoses (ICD-10-AM) card. Claims and national reports depend on them.
• Confirm and send the disease notifications and CIDC reports waiting for you. Only a doctor can send them.
• Appeal a CHAS claim that MHCP rejected.

Throughout the day

• Send a message from a patient’s chart, or send and answer pings.
• Look up a medication in the formulary.

Not in this role

A doctor cannot register patients, book appointments, operate the queue, or manage staff, sessions, the formulary, the results rota, or roster publishing. For the full boundary, see Roles & Permissions.