Connected Clinics
The portal does not sign a patient into one clinic’s system. It reads a patient-owned health record, and each clinic the patient connects syncs its own records into it. That is what lets one account carry a patient’s care across several clinics.
Connected clinics are managed from Profile → Connected clinics.
What a connection does
Connecting a clinic creates a link between the patient’s health record and that clinic. Once the link is active, the clinic’s records for that patient — lab and imaging reports, results and measurements, immunisations, documents, visit summaries — flow into the health record and appear on the portal’s own screens, each tagged with the clinic it came from.
Every record row and every visit notes its originating clinic as soon as more than one clinic is connected, so a result is never ambiguous about which clinic issued it.
Connection status
Each row on the Connected clinics list shows one of four states:
| Status | What it means |
|---|---|
| Awaiting confirmation | The link exists but the patient has not consented yet. Nothing syncs until they do. |
| Syncing | The link is active and that clinic’s records are flowing into the health record. |
| No longer syncing | The clinic discharged the patient; historical records stay in the health record. |
| Syncing stopped | The patient stopped the sync themselves. |
Consent
A link created by a self-service connection or a clinic invite starts as Awaiting confirmation. The portal shows a consent card above the list explaining what the patient is agreeing to; confirming it moves the link to Syncing.
An active link can be stopped at any time with Stop syncing. Stopping a sync ends future flow from that clinic; it does not delete records already in the health record.
Connecting another clinic
Connect another clinic on the profile screen runs the same flow as first-time linking — pick the clinic, enter the identifier and date of birth held on that clinic’s chart, then the six-digit code — and returns to the profile when the code verifies.
Connections matter beyond Results: the Messages hub grows one front-desk thread per connected clinic, and an appointment request asks which clinic before it asks for a location. A clinic with no active link is not offered anywhere in the portal.