Ask Medbot

Chat is the portal’s landing tab. Its centre is the Ask Medbot box (“Ask Medbot about your health…”), with cards above it for anything the clinic is waiting on — see Home screen and notifications.

What it can answer

Ask Medbot answers against the patient’s own record only — a bounded read of their recent visits and results. It is a record-search assistant, not a general medical chatbot and not a second opinion.

Every answer carries its sources as chips, so a patient can see which visit or report an answer came from, and a limits card stating plainly what Ask Medbot cannot do. Each answer also offers a hand-off to the clinic for anything that needs a person.

Conversations

Each question starts a conversation that is saved, so the patient can ask follow-ups (“Ask a follow-up…”) and come back to it later. Answers come back whole, not word by word.

• Recent conversations on the Ask Medbot screen (/ask) lists past conversations, titled from their first question.
• On Home, Continue asking reopens the latest conversation in place of the try-asking suggestions.
• The Messages hub shows the three most recent conversations, with See all.
• Delete conversation in a conversation’s header removes it. Conversations are deleted automatically after 180 days.

Red-flag screening

Before any model call, every message passes a deterministic red-flag screen. A message that trips it is not answered as a normal question: the limits card is replaced by an emergency banner, the hand-off to the clinic is always offered, and the escalation is sent to the clinic thread. When several clinics are connected, the escalation goes to all of them rather than guessing which one should see it.

This is why the portal is not an emergency service — the screen exists to get the patient to a human quickly, not to triage them.

Guided care sessions

Alongside answering, Ask Medbot classifies the question for whether a guided care session would help. When one would, a consent card appears below the answer offering it. The three kinds are:

• History taking
• Health education
• Financial counselling

A session is only ever offered this way, with consent — there is no separate picker to start one from. Accepting creates a thread in Messages with the session’s own identity. A red-flagged message never triggers a session offer.

A session does not require the patient to be enrolled in any care program. When it completes, its summary is saved to the patient’s own Health Records, kept separate from any clinic’s chart.

Home screen and notifications

The Chat tab opens on Home. Besides the Ask Medbot box, Home shows cards when there is something for you to do:

• An appointment offer or check-in. For example “Sunrise Diabetes Service has offered you an appointment”, with an Open button. See Offers from your clinic.
• Steps from your visit. Steps your doctor confirmed at the end of your latest consultation. See Steps from your visit.
• A session from your care team. For example “Your care team at Sunrise Clinic would like to go through a history taking with you”, with a Start button.
• Continue asking. Your most recent Ask Medbot conversation. With none yet, Home shows Try asking suggestions instead.

The notification bell

The bell at the top of Home shows how many notifications you have not read. Select it to see the list, then select a notification to open it. With none, it says “No notifications yet.”