Glossary

Terms used across the CMS documentation, each with one meaning. Where a term is a control on screen, the label is quoted as it is rendered.

Term	Meaning
Organization	A clinic’s account: its staff, locations, and patients. The screen spells it Organisation. A person’s role is set per organization.
Clinic location	One physical site of an organization. Sessions, rooms, and the queue are scoped to one location at a time.
Member	A person’s place in one organization, with one role there.
Role	Clinic Admin, Receptionist, Doctor, or Nurse, held per organization. See Roles & Permissions.
Session	A clinic location’s working day: which staff are on duty and which rooms are open. Opened from Session Setup.
Shift	One rostered block of work for one staff member. See Rostering.
Queue ticket	The number a checked-in patient is called by. See Reception Queue.
Stage	Where a checked-in patient is in the visit: Nurse, Doctor, Investigations, Dispensary, or Completed.
Appointment	A booked time slot for a patient.
Booking request	A patient’s request from the portal that is not yet an appointment.
Encounter	The clinical record of one visit, started from the chart or the queue. See Encounters & Clinical Notes.
Chart	Everything the CMS shows for one patient, split into sections. See Patient Records & Consent.
Void	Mark a record as made in error while keeping it for the history. Different from deleting it.
Publish (roster)	Make a draft week of shifts official. Only a Clinic Admin can publish.
Finalize (attendance)	Lock a day’s attendance records. See Attendance.
Order set	A saved group of orders a clinician can apply to an encounter at once. See Orders & Order Sets.
Formulary	The clinic’s list of medications it can prescribe. See Formulary.
Lot	A batch of stock received into inventory, with its own quantity and expiry. See Inventory & Stock.
Ping	A short task or message sent to a staff member. See Tasks & Staff Pings.
Patient portal	A separate, patient-facing app where a clinic’s patients manage their care. See Patient Portal.
MCR, SNB	Registration numbers for doctors (Medical Council) and nurses (Nursing Board), entered on the staff form.
Caregiver	A family member or carer who uses the patient portal for a patient with their own account, read-only or able to make changes. See Caregiver access.
SmartCMS	Synapxe’s gateway to Singapore’s national health systems. See SmartCMS.
HE code	A clinic location’s MOH Health Establishment code, which SmartCMS identifies it by. See Singapore Registration.
CHAS	The Community Health Assist Scheme. Medbot verifies a patient’s CHAS card at check-in and claims CHAS subsidies from the bill. See Claims Workflow.
Medisave (CDMP)	Paying part of a chronic disease bill from a patient’s or family member’s Medisave account, claimed from CPF. See Claims Workflow.
ICD-10-AM	The diagnosis coding MOH requires on claims and reports. Coded on the visit’s Diagnoses (ICD-10-AM) card.
Claims queue	Every SmartCMS claim the organisation has prepared, with its status. At SmartCMS → Claims.
Claims agent	The automated run, or AI agent, that prepares claims and reports under the organisation’s agent policy. See Claims Agent.
Entitlement	Synapxe’s approval for one clinic location to use one SmartCMS service. Recorded on SmartCMS Settings.

Staff App Overview: the key concepts in context.
Roles & Permissions: who can do each task.

Glossary

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